21 May 2011

by Voip-Catalogue.com

Avaya has officially introduced company’s IP Office 7.0 that completes the integration of the company with Nortel Enterprise Solutions, acquired by Avaya in 2009, providing about 14 million NES users with access to Avaya IP Office's collaboration capabilities with no need to purchase new premise equipment.

Avaya has also officially stated that Verizon and Bell Canada will offer IP Office 7.0 to SMBs.

The newest release of Avaya IP Office still provides Avaya's trademark real-time conference, collaboration, and call-center reporting and automatic fallover. Moreover, it provides also an expanded selection of IP desktop phones, even new color touch screen desktop phones.

New conference room phones deliver wide-band audio, fast USB connectivity and call recording through SD card.

10th November 2010

by Phil Dobbie, ZDNet.com.au

Despite many large corporations switching to IT telephony solutions, it seems they're taking the next step, to Unified Communications, more cautiously. Is that because they don't understand it?

The argument for a move to a basic IP telephony solution is a fairly straightforward one — it's generally cheaper than a switched (PSTN) service. Replacing an old-fashioned ISDN link with a shared SIP trunk provides a good savings before you even consider the benefits of on-net calling between premises. That's presumably why 23 per cent of respondents to the ZDNet 2010 IT Priorities study saw IP telephony as a priority over the next six months. In the finance sector it's as high as 33 per cent.

Many argue, though, that the real benefits come from the productivity gains of what has historically been termed Unified Communications (UC) — all those neat little tools that let you integrate your computer and telephone, convert voice to text, share corporate directories across multiple locations, see who is online, and much more.

If you've got IP telephony, why wouldn't you want all this stuff? Yet only 13.5 per cent of IT managers listed Unified Communications as a top interest in the 2010 study and 14.7 per cent gave it as a priority over the next six months (19 per cent in the finance sector). That's about half those looking at IP telephony.

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