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by
Marcus Browne, ZDNet.com.au
A recent Australian Communications
and Media Authority (ACMA) report found that a majority of
businesses still use a fixed-line phone service as their main form
of voice communication, but one observer has claimed that VoIP will
be prevalent across SMEs by 2010.
In its most recent
Telecommunications Today report, ACMA found that 77 percent of
businesses rely on a fixed-line PSTN service as their primary form
of voice communication.
According to ACMA "only 19 percent
[of SMEs] consider a mobile phone to be their main form of
communication".
However, Waqas Javed, senior mobile
and wireless analyst at research firm IDC, told ZDNet.com.au today
that by 2010, he expects there to be more VoIP than fixed-line
connections in small business.
"Although there's not a trend towards
overall market adoption just yet, we can see that PSTN use is
definitely in decline," he said.
"A number of smaller operators have
been trying to advance VoIP in the small business space for some
time now but with the fixed-line business now declining, the big
players are starting to move in as well — from there I can see VoIP
adoption growing rapidly," said Javed.
The IDC analyst said that the growing
demand for VoIP among SMEs coupled with the entry of larger telcos
into the space will result in the launch of "many more" triple-play
services, which will "enable this growth in VoIP over the next
couple of years". |
